Exporting secrets revealed

Article Date: 03 June 2011

East Lancs Chamber’s Stef Heywood revealed the secrets of providing a first class quality service when she was invited to speak at a master class in best practice at the British Chamber of Commerce International Trade Conference in Coventry. Stef said “I was asked to talk about our approach to providing a consistent, first class service which has culminated in us achieving high certification standards".

Other UK Chambers were surprised to see how open and active East Lancashire Chamber is with their exporters, and how much information and support they give their exporters. She told fellow chambers at the conference “Our job is to assist exporters and to provide whatever information they require when they need it”. She went on to tell them “Our website is a good example of this as we publish all details relating to fees, instructions, examples of best practice so that our local companies who export can price up and correctly complete documentation the first time”. Stef told delegates that “We’re very passionate about supporting our exporters, and we are really pleased that this is recognised at national level, especially by the British Chambers of Commerce network”.

Stef Heywood, one of our team of advisers, was able to advise the rest of the country how best to help businesses with export documentation, to help grow their exports”.

Ed Murphy, the Chamber’s International Trade Director who at the same event presented a UK wide BCC training project to rapidly develop international trade skills in UK companies said “The Chamber was honoured that Stef was invited to take part in the International Trade Conference, it reflects well on the Chamber and the companies within East Lancashire who we have the privilege of working with.

East Lancs Chamber is one of only three Chambers in the UK that has achieved the excellence standard for the International trade services the team delivers to support companies.

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